What our Clients are
Top local agent
Bought our first property through Madeleine 6 years ago with great experience, but due to life commitments it was time to move on and sell our first home. Madeleine’s name was the first pop up in our minds when we were deciding on an agent, due to her years of knowledge in real estate and also exposure with the vast marketing in the area. We have definitely made the right choice in the end to go with Madeleine in helping us to sell our beloved house, and as expected, it was a very pleasant experience. Communication from Madeleine and her team was excellent, we were always kept updated and informed after each weekend and supported with detailed reports. We also appreciate the team listens and respects your thoughts, and communicated the same way. Hope to deal again with Madeleine and her team in the future, many thanks.John Huang & Sunny Hung
Goes Above and Beyond!
Madeleine and her team were in charge of selling my (ageing) Mum’s house. They were great agents in terms of “agent’s work” but they truly went above and beyond their scope.
Mum’s house needed a bit of TLC so they arranged to get quotes for the work to be done and then made the arrangements. If Mum wasn’t going to be home, they even offered to be there for the tradespeople when they arrived.
Another time after an open house, Mum mentioned that she needed petrol but couldn’t fill up during the open home because she went out leaving her purse in the house. So the agent then took Mum’s car out and filled it up for her before he finished up for the day.
While getting the right price for your house is important, never underestimate good old fashioned customer service. Madeleine Hicks Real Estate gives you this in spades!Angela Kearney
An Agent Who Became a Friend
Our high degree of satisfaction with Madeleine’s real estate business is related to her good people skills, her sound knowledge of real estate dealings and her demonstrated emphasis on teamwork.
People Skills
Madeleine showed empathy in her dealings with us as she realised our feelings at the various stages of the sale. We appreciated her efforts to keep in touch with information and advice.
Sound Knowledge of Real Estate Dealings
Madeleine’s experience in real estate is obvious. She gave us a feeling of confidence with her advice and suggestions. She has built up a good reputation in Everton Park because of her successful and honest business principles.
Teamwork
A team of efficient people operate in Madeleine’s busy office in Trouts Road. They communicate well with one another. In our dealings with all the team members we found they were all conversant with our sale and the stage it had reached in the process. They all acted with courtesy and friendship.Noel Adsett
I found my dream home Thanks to Justin & Madeleine Hicks
Justin and Madeleine Hicks helped me find my dream home. I felt confident in the decision I made and the team at Madeleines Real Estate were always professional and helpful. I was fortunate to meet various members of the team ( such as Mary De Marco, John & Linda) who worked co-operatively together to bring about a positive outcome for both buyer and seller.Rhonda Kent
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Glad we chose Allie
Allie worked very hard to find a purchaser for our house and importantly kept us updated on the progress with regular in-depth feed back. We have never had this much feed back from any other agent in any other company. She was very friendly, professional and contactable at all times. She worked hard and achieved a very acceptable price for our house in a market where our house was atypical. We were very happy with the result and could not recommend her and her company more highly.James & Evie
Very capable Agent
Allie was pleasant but persistent throughout the buying process, as a seller you’d have her firmly on your side.Francis Ketels
The best agent
Allie was amazing, fantastic, helpful and extremely professional. As a family of five and being time restricted Allie was incredibly hard working and always motivated, having great ideas including presentation. I speak for our whole family, we are so glad to have had Allie with us whilst selling our home of fifteen years and would absolutely highly recommend Allie Coutts as the preferred agent to buy or sell. Thank you so much from the Spencer family.Mark and Tracey Spencer
Amazing experience
From the moment we first viewed our new home to the moment Madeleine confirmed it was ours was an amazing experience. Madeleine stepped me through the whole process in a clear and constructive manner. She is a fantastic operator with loads of energy and warmth.
Madeleine secured a great sale for her clients and a beautiful new Home for my family!!Kelly
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Quick sale by down to earth agents!
We decided to go with Madeleine Hicks Real Estate not just because of their reputation in the area but also because they are not your usual flashy typical real estate agents. Everyone there is personable and down to earth. House went under contract in 6 days and we are happy with price!
Well done!Nathan
Great Agent
Allie is a reliable and trustworthy agent to deal with.We found her to be an extremely pleasant and caring person who went out of her way to satisfy our every needs.We would have no hesitation in recommending her to anyone looking for a sales agent.Lyle and Helen
Stress free sale
Selling our home was a big decision, Madeleine understood our needs and made the process stress free from the beginning to end, she had great communication and always kept us informed of everything that was happening.
We highly recommend using Madeleine Hicks Real Estate to sell you home.Marissa
No one knows McDowall better
This was the second time we use Madeleine to sell our property , Madeleine and her team have extensive knowledge of the McDowall area , they went above and beyond to answer all our questions and solve and issues we had with our sale. We wouldn’t sell with anyone else. Thank you Madeleine.Perry
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The Best Agent
We have bought and sold from Madeleine many times, and every time Madeleine has delivered on her word. Her Property knowledge and professionalism is above what we know is out there, as we have used another well known Real Estate and they failed dismally to say the least.
We will not be going anywhere else when it comes to Real Estate.Aaron and Elana
Genuine and effective
Our experience buying a house through Madeleine and her team was extremely positive. We believe Madeleine genuinely wants the best for both her clients and prospective buyers, and goes above and beyond to achieve the best outcome for all parties.Andrew & Therese
A pleasure to work with
Our agent was very efficient and knowledgeable. She kept us in the loop every step of the way and ensured everything happened in a timely manner.Crafton
Very helpful Agent
Justin was very easy to work with and very helpful. Justin provided extra effort and support to us as we were overseas during the whole sale process, this was very much appreciated. Justin communicated any issues as they arose and together we worked our way though them to achieve a great outcome. Additionally Justin provided support and co-ordinated some of his local contractors to complete required jobs around the property.Peter Wilson
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Excellent customer service
I am very pleased to have David Watt as the Senior Property Manager responsible for my property. His attention to detail and communication are second to none. I particularly like how the first point of contact is always a phone call, then followed by an email. Taking the time to call is important and I appreciate it greatly. An excellent example of good, traditional, customer service.Michael Guida
Genuine and effective
We’ve had Madeleine Hicks looking after us for years. An agency which is big on commitment, honesty and making our lives easier. Just good old fashioned friendly service with a keen eye for detail. I trust my investment to the team especially Erin who does a superb job. Nothing is too much trouble. Please clone her.Truckrod
Superior service
Marie and the team at Madeleine Hicks have far exceeded my expectations in terms of service and making them selves available. The definitely went far beyond to meet my every request and make my purchase and now the property management of my house easy. I have no hesitations in referring them to anyone who wants superior service and friendly advice with their sale/purchase or rental. Many thanks to the whole team. :)Trent Henry
Great Buying Experience
Madeleine was a huge help in finding our First Home 7 years back.Madeleine & Patrick are very professional & Honest.
Madeleine Hicks Real Estate is managing our investment property from past 1 year.
David Watt, property manager always communicated in detail and managed the property very well.very happy with the service.Highly Recommend Madeleine & Team
Dharani & Ravi
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Highly recommended
Both my sister and I have had our property managed by Madeleine Hicks Real Estate for the last five years. They have been amazing to deal with and the communication standards are above and beyond what we have ever experienced from other real estate agencies. As an investor, I would highly recommend Madeleine Hicks Real Estate. We would like to make special mention to Erin Ryan. She has been an asset to the company from day one. With the quality and amount of work she provides, along with her amazing experience and industry knowledge, I would advocate for Erin to obtain a raise in her salary. She is one of the only reasons why we remain loyal to the company….. Keep up the good work Madeleine Hicks Real Estate! Thank you for being there for us when we needed you.S L
Fantastic to deal with
I have been in a rental property in Brisbane for the past 3 years, and have found Madeleine Hicks fantastic to deal with. Dealing mostly with David Watt, but others from the office on occasion also. All requests from my husband and myself were dealt with promptly. David has a friendly professional approach which has made our renting experience really enjoyable. Highly recommend Madeleine Hicks for those looking for a rental property.Danielle Donnelly
Easy and smooth
I would recommend Madeleine without hesitation. Madeleine got a great result when she sold our house. She made the process of getting it ready for sale really easy and smooth, and told it like it was. Thanks Madeleine!!!Naomi Shannon
Professional and efficient
Thanks very much Justin for all you and your teams help in purchasing my first home. From the first call, through the inspection and all the follow up questions and paperwork, this has been an absolute breeze and I couldn’t be happier. Your professionalism and efficiency has been excellent and I wouldn’t hesitate to recommend yourself and your company. Thanks again.Simon Small
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Bunch of talented dedicated professionals gathered together
Being recently lucky to come across with Madeleine Hicks, I’m heavily impressed by the level of service. As a customer looking renting urgently, I found myself withing safe and caring hands. If I’m asked to cite only one fact about them is the utilizing digital capacities in the process of renting from A to Z which makes it easy, enjoyable and most importantly, recoverable and traceable once for ever.
They also are having skillful tradesman ready dispatch. It is another five start for the team due to the commitment, timing and pricing.
I wish Madeleine Hicks Real Estate, specifically Everton Park branch all the bests and much success in the competitive business and believe they will grow a lot more than this by doing the way they are right now. Bunch of talented dedicated professionals gathered together to act for the interest of both landlords and tenants at the same time.
With Madeleine Hicks Real Estate – Everton Park, as a tenant, you are a citizen of Brisbane walking into the office and NOT a sole rent-payer only.
Max Afshar
Caring and respectful
Caring and respectful Real Estate where nothing is too much trouble. These community minded real estate agents actually care about you and will assist you every step of the way in your real estate journey. Whether you’re selling, buying or renting they will treat you like family. Highly recommend.Robyn Baker
Honest and genuine
30 May 2019 Right from our initial contact I knew Allie was the real deal. Allies knowledge of the market was revealed by her explanations and action. By following her suggestions we saved a great deal of time and MONEY. I found Allie to be honest and genuine. The whole staff at Madeline Hicks were extremely helpful thought out the sale from start to finish answering all my questions. I have and will continue to recommend Allie and Madeline Hicks .Julieann Wakefield
Very reliable and responsible
Since 2016 I purchased the investment property at Stafford Heights via Madeleine Hicks, MH has been managing the property for me as well since I am living in Sydney. Allanah and now David from MH are very reliable and responsible for all issues come up with the tenants and the property. I get regular inspection reports, detailed invoices for repair and maintenance, statements are clear, always reply to my emails in time. Now the tenants changed three times already and every time MH found new tenants very quickly. During the process I always get honest suggestions and feedback based on current market situation.
Highly recommended for managing properties in local area.Kai Shueh
Handled the situation with empathy and professionalism
Hi Madeleine,I am not a current client of yours but wanted to share some feedback with you regarding one of your staff members Marie Stead.
I met Marie a few weeks ago at a property your business had just taken over rental management for – 5/29 Buller Street Everton Park.
Marie was out the front speaking with the owner and I approached them to discuss an ongoing issue I had with vacating the property and the past rental managers, Harcourts. At the time I was quite emotional and frustrated with bond release issues I was facing (as I had just vacated the premises). Marie handled the situation with empathy and professionalism and I have no doubt is an asset to your team.
I felt the need to contact you because I have met you before on a few occasions in parent forums at Everton Park High School and other local community events. I have been a small business owner myself and recognise quality staff, I appreciate the work you do in the community and think you should be made aware of great customer service any of your staff may be providing (as more often than not only poor feedback is shared).
As I mentioned I am not a current client of your business, but in the future when looking for another property to rent or buy, thanks to Marie your agency is now first on my list to assist me with my needs.
I wish you good will in the future and congratulate you on building a team of caring professionals within an industry which often isn’t seen in a positive light in the general community.Sharon Murray
Kat and Chris
