What they are saying about Madeleine
Goes Above and Beyond!
Mum’s house needed a bit of TLC so they arranged to get quotes for the work to be done and then made the arrangements. If Mum wasn’t going to be home, they even offered to be there for the tradespeople when they arrived.
Another time after an open house, Mum mentioned that she needed petrol but couldn’t fill up during the open home because she went out leaving her purse in the house. So the agent then took Mum’s car out and filled it up for her before he finished up for the day.
While getting the right price for your house is important, never underestimate good old fashioned customer service. Madeleine Hicks Real Estate gives you this in spades!
An Agent Who Became a Friend
Madeleine showed empathy in her dealings with us as she realised our feelings at the various stages of the sale. We appreciated her efforts to keep in touch with information and advice.
Sound Knowledge of Real Estate Dealings
Madeleine’s experience in real estate is obvious. She gave us a feeling of confidence with her advice and suggestions. She has built up a good reputation in Everton Park because of her successful and honest business principles.
A team of efficient people operate in Madeleine’s busy office in Trouts Road. They communicate well with one another. In our dealings with all the team members we found they were all conversant with our sale and the stage it had reached in the process. They all acted with courtesy and friendship.
From the moment we first viewed our new home to the moment Madeleine confirmed it was ours was an amazing experience.
Madeleine stepped me through the whole process in a clear and contructive manner. She is a fantastic operator with loads of energy and warmth.
Madeleine secured a great sale for her clients and a beautiful new Home for my family !!
Thank you so much.
No one knows McDowall better
Thank you Madeleine .
Great Agent and Result
Handled the situation with empathy and professionalism
I am not a current client of yours but wanted to share some feedback with you regarding one of your staff members Marie Stead.
I met Marie a few weeks ago at a property your business had just taken over rental management for – 5/29 Buller Street Everton Park.
Marie was out the front speaking with the owner and I approached them to discuss an ongoing issue I had with vacating the property and the past rental managers, Harcourts. At the time I was quite emotional and frustrated with bond release issues I was facing (as I had just vacated the premises). Marie handled the situation with empathy and professionalism and I have no doubt is an asset to your team.
I felt the need to contact you because I have met you before on a few occasions in parent forums at Everton Park High School and other local community events. I have been a small business owner myself and recognise quality staff, I appreciate the work you do in the community and think you should be made aware of great customer service any of your staff may be providing (as more often than not only poor feedback is shared).
As I mentioned I am not a current client of your business, but in the future when looking for another property to rent or buy, thanks to Marie your agency is now first on my list to assist me with my needs.
I wish you good will in the future and congratulate you on building a team of caring professionals within an industry which often isn’t seen in a positive light in the general community.